CrossWorks Application Will Not Start [SOLVED]
I am running CrossWorks for ARM 4.4, though it's been several months since I last worked on a CrossWorks project. I just received a new laptop and had that 4.4 version of CrossWorks installed from an old downloaded install program ("arm_crossworks_4_4_0_win_x64_setup"). After installation, when I click on my CrossWorks desktop icon or "CrossStudio" in the Start Menu, the "Rowley CrossWorks" splash window appears, many items appear to start loading, terminating with "Creating Targets", then the splash window disappears, and nothing else happens. CrossWorks does not finish starting up and opening like it used to. The same exact sequence happens on my old laptop, so I currently have no access to CrossWorks.
The new laptop is a Dell quad-core i5 x64bit running Win 10 Pro Version 20H2 with 16GB memory. The old laptop is a Dell quad-core i7 x64bit running Win 10 Pro Version 1703 with 16GB memory.
The new computer licensing has not been setup yet, but I can't access the License Manager because I can't start CrossWorks on the new laptop. The license had been in place on the old laptop.
It had been suggested to delete the .hzs session file, but I don't remember which was the last project (of many) I had worked on, and besides, the new installation should not have any knowledge yet of any of the old projects.
Is there a solution to get CrossWorks up and running?
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Curious, I don't think we've come across this problem before.
Can you think of anything that is common to the two machines that could be causing a problem? For example connected USB devices, network configuration, anti-virus software, etc?
Is the CrossStudio process still running or does it terminate?
Does the latest release (V4.8.0) behave any differently?
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Jon: Thank you for responding, and sorry I didn't get back to you right away.
I'm working with an outside IT company (that's how we work our IT issues), so it takes awhile to have them look at things. They're still looking at things, so I'll let you know if they find anything. I can try to answer what I can, to my own abilities ...
I only have the installer for V4.4, not V4.8. I think for V4.8 I'll have to re-up my service agreement with Rowley.
The icon for CrossStudio never makes it into the Task Tray when it bombs-out at the splash screen, if that answers your "terminate" question.
The only common USB devices would be the ST-LINK/V2 pod that I use, but I get the same response whether the ST-LINK is connected or not, and on either computer.
Both computers are on the same network, but I have no idea what commonality could be causing any problem. I would assume if I fully shutdown one computer, the problem would still exist on the other computer.
I would assume that the same antivirus software is used on both computers. THAT is something that's new fairly recently -- certainly between the last time I used CrossWorks till now. I'll point that out to the outside IT people.
Till next time ...
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