Activation Failures.

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    Darcy Williams

    I've been using the Rowley products for about five years now at two different (and quite small, < 5 R&D) companies where I've usually been the person doing hte lincense purchasing and problem inquiries.

    The guys are usually exceptional and their customer service, sometimes even replying to questions after midnight their time.  Usually I've received a response within 24 hours, and only once or twice (in five or so years, with quite a lot of questions) has it been more than that (but still less than 48).

    The activation instructions are pretty clear about what needs to be done...  simply copy the body of the activation text, paste that in to your email client of choice and send that to the specified email address.  I've probably used that method 7-10 times setting up various PCs with different licenses for different people.  Works like a charm...  Keep in mind that activation requires a person at the other end - it's not automated.

    If you still haven't sent the activation request, go back and read through the process and send the request email using whatever client and/or method you prefer.

    Cheers

    Darcy

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    Darcy Williams

    It's a shame I can't edit out all the spelling and grammer mistakes from that reply...  :-)

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    Paul Curtis

    Sending an activation request to the help desk is not how you get activated.  You send a license to the license mailbox.  I've already sent a response and answered the ticket that was created in the helpdesk and told you to send it to the proper place.

    When you go Tools > License Manager,  copy out the activation key, and then e-mail it to license@rowley.co.uk which is described in "How to Activate CrossWorks" in the online help.  Help > Contents then CrossWorks for ARM > Introduction > Activating your product.  And descriptions are online.

    And as Darcy says, it's now 4am UK time and I'm responding to this.

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    Paul Curtis

    > In the 'Real' world 4 days down time would kill me. Working the week-ends is the only way I make ends meet.

    Have you read our license FAQ?  In the "real world" should your PC expire, you would have a pull-it-out-of-the-closet backup machine or VM with software pre-installed and pre-activated.  So, in the real world, this will only happen on, perhaps, a weekend when we're all asleep or partying so can't do activations.

    At the very least, you'd load it onto you main machine, you'd have your sources under source control, and you'd have a laptop ready to go should you main machine expire or you need to go on an urgent trip somewhere.

    So, in the real world, I don't believe the problem exists.  But if you can't live with that uncertainty, you'll need to find another vendor you feel comfortable with with more-to-your-liking licensing turn-around and use policies.

    I rather think that if you can only make ends meet by working weekends, you're under a lot of pressure and our software would not be an ideal match for you.  I can foresee support issues where fast turnaround is important to you.  If this is the case, then you really do need to seek another solution with a guaranteed service level and CrossWorks isn't for you.

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    Dfs

    Actually, no I didn't RTFM.

    I just did the install and followed the instructions when it stopped before trying to start outlook at which time outlook tried to install itself...

    The instructions were: cut and paste the key info and 'Send it to you' I did precisely that.

    IF it needed to go to a specific address and it's such a problem if it is sent to support, the screen should probably give the address.

    The instructions appeared to be pretty straightforward, I did not think I needed to go find a FAQ to figure out how to 'Send it to you.'

    If you will license an activated standby machine that would address my concerns.

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    Paul Curtis

    I believe that if you're going to start to pick holes in CrossWorks before evaluating, then it would be better for you to look at tools that better meet your needs.  I don't need a customer on a short fuse and under pressure to make ends meet.

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