We understand that there are occasions where you need to transfer a named-developer license between engineers. Staff turnover, illness, or whatever the circumstances, we will ensure that you can transfer the license to new engineers and are correctly licensed for your use of CrossWorks.
How we maintain our records
Our policy is to query any activation of our software by engineers from e-mail addresses that are not associated with the current license holder. Please do not be offended by our request: we wish to keep our records of license holders in order. It is not uncommon for customers to lose or mis-assign their licenses so we have a blanket policy of querying permanent activation requests from non-license holders.
Who is a licensed user?
When you activate CrossWorks for the first time, you go through the license manager in CrossWorks and use the product key you purchased. When we receive the activation e-mail, we record the e-mail address the activation was sent from and the product key purchased. This connecion between e-mail address and product key defines the person that is properly licensed to activate CrossWorks. When a subsequent activation request arrives to activate the same product from the same e-mail address, we respond with an activation key.